In common language, the terms chatbot, virtual assistant, and agent are often used as synonyms. In reality, they indicate profoundly different concepts. Astrorant has made a precise and conscious choice: not to develop chatbots, but voice agents and text agents. It's not a question of fashion or available technology, but of approach to the problem.
The Structural Limit of Chatbots
A chatbot, by definition, is a reactive and guided tool: it responds to predefined inputs, follows rigid flows, manages short and poorly contextual conversations. Even when it is "intelligent", a chatbot remains confined to a question–answer schema. It doesn't make decisions, doesn't close processes, doesn't have responsibility for the final result. In other words: a chatbot converses, but doesn't act. For Astrorant this limit is unacceptable.
Agents, Not Interfaces
An agent is something different. An agent:
- has an objective,
- understands the context,
- performs concrete actions,
- completes a task.
Whether vocal or textual, an Astrorant agent doesn't limit itself to "responding well": it manages a reservation, verifies availability, assigns a time slot, confirms or modifies an operation. The value is not in the conversation itself, but in the result.